Unless otherwise stated, we aim to ship all orders within 5 business days (Monday to Friday) of receipt, however the majority are posted quicker than that.
We dispatch all our packages through the Royal Mail. We do obtain a proof of posting for each package although the Royal Mail policy states we cannot look into non delivery until 10 working days for packages sent within the UK, 20 working days for packages dispatched to Europe and 25 working days for all areas have elapsed. Packages for delivery within the UK now have a scannable code that the delivery operative scans before posting through your letterbox, this code is used by us to check that delivery has been made.
We hope a package never goes missing, but there are things we can do in some cases, so please let us know if you think you're package is lost.
Please note that we are not responsible for any import duties or taxes payable on products ordered from us.
If you would like to upgrade your shipping option to include tracking and a signature upon delivery (if this is available in your country), please contact us before placing your order, so that we can adjust shipping costs.